Retry & Refund Policy
This policy covers paid comprehensive reports purchased through Site Diagnostic (JS Design Works, LLC).
After purchase
When payment is confirmed, we start a comprehensive crawl using the page limit shown in your quote. You may leave the page; we email you when the report is ready (using the email associated with your diagnostic or purchase).
Retries
If the crawl fails because of temporary site or network issues, we may automatically or manually retry within a reasonable window. Persistent failures (site unreachable, blocking all crawlers, invalid target URL) may prevent delivery of a complete report.
Refunds
- If we cannot deliver a comprehensive report after our retry process for a reason outside your control (for example our systems failed to process a reachable site), contact us for a refund of that purchase.
- Refunds are not available solely because you disagree with findings, grades, or recommendations, or because implementing fixes requires additional work.
- Partial crawls that still produce a usable report within the purchased page cap are considered fulfilled.
- You will never be charged automatically for additional pages beyond the purchased cap.
How to request help
Email info@designworks.app with your purchase/report reference, the scanned URL, and a short description of the issue. See also Payment Support.