Payment Support
Checkout for the comprehensive report is processed securely by Square (primary). Stripe appears only if Square checkout fails before payment and you explicitly choose that fallback.
Before you contact us
- Confirm payment with your bank or card issuer if a charge appears but you have no email
- Check spam for messages from JS Design Works / Site Diagnostic
- Keep your checkout return or report link if you still have it
What to include
- The website URL you scanned
- Approximate purchase time and amount
- The email used at unlock or checkout
- Any error message shown on screen
Contact
Email info@designworks.app. We typically respond within one business day.